MTL Clean Co. (“we,” “us”) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and how you can exercise your rights over it. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and with Québec’s Act respecting the protection of personal information in the private sector as amended by Québec Law 25 (“Loi 25”).

1. Information we collect

When you submit the reservation form on this site, you provide the personal information needed to schedule and deliver a clean:

Your full name
Your email address
Your phone number
Your service address (street address and borough/city; postal code if you choose to give it)
Property details (type, number of bedrooms and bathrooms, and square footage if provided)
Service preferences (service type, frequency, preferred date and time, alternate date)
Any free-text notes you choose to include

We also collect limited, non-identifying technical data through privacy-friendly, cookieless analytics (Plausible), and our host may log IP addresses for security. We do not use cookies for tracking or advertising.

We do not collect or store payment information through this site. Payment is arranged separately after each visit.

2. Why we collect it

To confirm and deliver your cleaning service
To send transactional email (reservation confirmations, scheduling)
To respond to questions and customer support
To analyze aggregate usage of the site (privacy-friendly analytics, no personal data)

3. Who we share it with

We rely on a small number of trusted service providers (data processors) to operate the site and deliver service:

Resend: sends transactional email on our behalf. Data: name and email address.
Vercel: hosts the website and may log IP addresses for security and abuse prevention.
Neon: provides the managed PostgreSQL database that stores reservation records.
Plausible Analytics: privacy-friendly page-view analytics. No cookies, no personal data, no tracking across sites.

We do not sell your personal information. We do not share it with advertisers or marketing networks.

Some of these service providers (including Resend and Vercel) store or process data on servers located outside Québec, including in the United States. We share only the information each provider needs for its role, and we choose providers that offer protection comparable to what Québec law requires. If you have questions about where your information is handled, contact us using the details below.

4. How long we keep it

We keep reservation records for as long as you remain an active customer, plus three years after your last service for accounting, tax, and warranty purposes. After that, we delete or anonymize the records. We keep information no longer than we need it for the purposes described above.

5. Your rights

Under PIPEDA and Québec Law 25, you have the right to:

Access the personal information we hold about you;
Have inaccurate or incomplete information corrected;
Withdraw your consent to our use of your information, and ask us to delete it, subject to our legal obligation to retain certain records;
Receive an explanation of how your information is used and shared.

To exercise any of these rights, email us at team@mtlclean.co and we’ll respond within 30 days. If you are not satisfied with how we have handled your personal information, you may file a complaint with the Commission d’accès à l’information du Québec (the Québec privacy regulator) or with the Office of the Privacy Commissioner of Canada.

6. Security

We use HTTPS for all site traffic and rely on our service providers for at-rest encryption. We restrict access to reservation records to the people who need them to deliver service.

7. Children

The site is not intended for children under 16. We do not knowingly collect personal information from children.

8. Changes

If we make material changes to this policy, we’ll update the “Last updated” date and, where appropriate, notify existing customers by email.

9. Contact

The person responsible for the protection of personal information at MTL Clean Co. can be reached for any privacy question, access request, or complaint by email at team@mtlclean.co.

Privacy Policy